Call Us 028 5412 5616
SHIPPING POLICY
Filling and Feeling will deliver flowers to the address and at the time provided by the customer within our working hours (from 9 am to 6 pm). The product is always packed carefully, moisturized, suitable for transportation by motorbike or car. Besides, we can deliver on Sunday if the customer already do a reservation.
We will have free delivery for orders within 15 kilometers (urban). If the delivery addresses far from 15 kilometers, we will add an extra fee for shipping, or customers need to pay the shipping if the customer agrees to use the delivery service such as Grab, Be, Gojek, Ahamove,...
Filling and Feeling will not deliver mini bouquets or stems to customers. We encourage customers to pick up at the shop.
Note:
- We always call the recipient before the delivery, if we can not contact the customers after the first call, we will have the right to decide the time and method of delivery later in the spirit of the agreement with the recipient when contacted.
- In case the shipper arrives but cannot contact the recipient, we only wait for up to 10 minutes. After 10 minutes, when the order has been returned, if the contact is successful for delivery, the order will be charged one more ship fee.
- If the delivery at the rush hour (4:30 - 6:30 pm), please accept the flower delivery time difference within 60 minutes.
- If the shipper is instructed to deliver flowers to the receptionist/ the security, the shop will not be responsible for the product afterward.
RETURN POLICY
If the customer is not satisfied with the product, the customer can contact the store so the staff can come to support the customer by changing the product or returning the item and get a refund.
PRIVACY POLICY
Filling and Feeling is committed to protecting the privacy of customers.
1. Purpose of collecting information
To access and use some services at fillingandfeeling.com, Customers may be required to register with us personal information (Email, Full name, Telephone number ...). All declared information must ensure accuracy and legality. Fillingandfeeling.com does not assume any responsibility related to the law of the declared information.We may also collect information about the number of visits, including the number of pages customers view, the number of links (links) customers click on and other information related to the connection to the fillingandfeeling.com site. We also collect information that Web browsers use when accessing fillingandfeeling.com, including IP address, browser type, language used, time, and addresses that Browser access to.
2. Scope of using information
Fillingandfeeling.com collects and uses the personal information of Customers with the appropriate purpose and fully complies with the content of this "Privacy Policy".When necessary, we may use this information to contact customers directly in the following forms: open letters, orders, thank you letters, SMS, technical, and security information,...
3. Information storage time
Personal data of Members will be stored until a request to cancel or self members log in and perform cancellation. Remaining in all cases, the personal information of members will be kept confidential on fillingandfeeling.com's servers.
4. Address of the unit collecting and managing personal information
FRESH 789 COMPANY LIMITED
Registered business address: No 45 Grandview-CN1-3, Mỹ Tú 3 Street, Tân Phong Ward, District 7, HCMC
Business Location: 45 Grandview - CN1-3, Tan Phong Ward, District 7, Ho Chi Minh City
Phone: 028.5412.56165.
5. Means and tools for users to access and edit personal data
Currently, the website has not implemented a member's information management page, so the access and correction of personal data are based on customer requirements in the following form:- Call the customer service call center 028.5412.5616, professional qualifications identifying personal information, and call center staff will support editing on behalf of users.- Leave a comment on the fan page or send a comment directly from the website www.fillingandfeeling.com, the administrator checks the information and contacts the user to confirm the information again and the administrator edited the information.
6. Commitment to the privacy of customers' personal information
The personal information of members on fillingandfeeling.com is committed to absolute confidentiality under the personal information protection policy. Collection and use of information of each member are done only with the consent of that customer unless otherwise provided by law. Do not use, not transfer, provide or disclose to any third party about the member's personal information without permission from the member. If an information server is attacked by a hacker resulting in the loss of a member's data, fillingandfeeling.com will be responsible for reporting the incident to the investigating authorities for timely handling and notify the members. The absolute confidentiality of all online transactions of Members including the invoice information of digital vouchers in the safety data center of level 1 of fillingandfeeling.com.Fillingandfeeling.com management requires individuals when registering/ purchasing to be a member, to provide all relevant personal information such as Full name, contact address, email, identity card number People, phone, account number, payment card number..., and are responsible for the legality of the above information. The management board of fillingandfeeling.com is not responsible for nor does it handle all complaints related to that member's benefits if it considers all personal information provided by that member upon initial registration.